Refunds and Returns Policy

ALL of the products that purchased from Grabs are delivered on First Order First Served basis.

Order Refund only applicable to the circumstances below:

• Product Discontinued

• Product defect or damaged delivered

• Delivery Time longer than period mentioned in the product page

Refund is NOT applicable for :

• Request after 3 days from the received date

• Product damage by any courier

• The product being used/tested for more than 3 days

• Returned due to customer unreachable/not available at the location

 

Refund options will be offered to customers as listed below. We strongly recommended you directly contact the seller to discuss.

Option 1: Product Exchange

• Exchange with other product(s) listed in Grabs.

• If the value of the new item(s) exceeds the amount of the original item, the balance should be paid by the customer.

• If the value of the new item is less than the amount of the original item, then the balance will be converted to Cash Credit under customer's Grabs account.

• Delivery charges of the new item will be borne by the customer.

Option 2: Full refund to customer

• For payment that is paid through our payment gateway (iPay88), we will notify our payment gateway service provider to cancel the relevant transaction.

• Please allow 7 to 14 working days for the refund process and the refund amount will be shown on the customer's credit card statement.

• For other payment methods, customer will need to provide their bank details to Grabs.

• Please allow 7 to 14 working days for the refund process and a copy of bank slip will be forwarded to the customer.

RETURN POLICY

Under normal circumstances, there will be NO EXCHANGE, RETURN OR REFUND of any items that are purchased, regardless if the products have been picked-up, opened or unopened and so on.

Under circumstances where products that are required to be sent back to the supplier (local) additional handling and service charges may occur. These charges are to be borne by the customer, in the case of such items are defective as a result due to error by the customer unless the error is caused by our side.

Important Note:

• All refund or exchange for any item(s) purchased must be returned to us within 3 working days upon receiving the products ordered (pick-up or delivery). No further dispute will be entertained after 3 working days from the received date.
• Return and refund policy will be checked from sellers side as well before proceeding for any further action, therefore, do check the seller's return and refund policy before purchasing.

Still have questions?
If you have any further questions or inquiries, fill up the form in "Returns" or please contact our customer service by sending an email to support@grabs.com.my or contact the sales person H/P: 0124557898. We will try to reply you as soon as possible.

Grabs On Line Enterprise has the rights to alter the above policy and information with or without prior notice. Please do not hesitates to contact us if you have any questions before proceeding with your order.

Contacts:

• E-mail : support@grabs.com.my
• Tel : 0124557898