Shipping & Delivery

After the goods purchased, the customer will received it within 14 days working hours which will delivered by courier.


Delivery

1) What delivery option does Grabs offer?

Grabs has one standard type of delivery option which shipping the item by local shipping courier such as Line Clear, Pgeon Delivery, Sky Net, ABX Express, GDex and so on depends on the seller.

2)How can I know the exact date and time for the delivery also the lead time of the product?

Normally the seller will ship out the items about 3 days time after received the notification. The seller will contact you if they are unable short of stocks and unable to deliver on time.

3) How do I check the delivery lead time of a product?

We encourage our seller to use easy parcel company (https://easyparcel.com) and check the better rate for the shipping option. Some also can send thru POS Laju as well. The customer can check the product order status from "Track My Order" summary.


Order Status

1) How can I track the items from my orders?

Just click on the "Track My Order" and you will see the order status.

2) Item in my order seems stuck. What should I do?

We encourage you directly contact the seller or Grabs. We will get back to you once we have the answer.


Shipping

1) What will happens when I buy multiple items from the same seller?

If you buy multiple items from same seller, then you will enjoy the lower shipping fees because you only pay one time regardless of how many items that you include in the order.  

2) How do I check my shipping fee when placed on order?

While shipping, you will see your total shipping fee at "Marketplace Shipping".