Marketplace Agreement

By entering into this Marketplace Agreement the seller represent that you are an adult of at least 18 years old, capable of validly entering into this agreements and performing your obligations. By registering for and using the Grabs services, you are AGREE to be bound by all TERMS AND CONDITION OF THIS AGREEMENT, AND ALL THE POLICIES OF THE PLATFORM ARE INCORPORATED BY REFERENCE.

We reserves the right of changes of this terms and conditions of this agreement from time to time without notify you.

Our Services

  • Products advertising online
  • Products management and services
  • Products marketing
  • Order verification and payment processing

Please note that  the Seller must allows merchant to collect the product payment on behalf.


The commission charged for seller store in Grabs is 5% (inclusive of payment gateway charges) for every successful transaction made.

For Example: 

Product Selling Price: 100

Shipping Fee: 6 (Excluded)

Total : 100

- Commission 5% : -5

Settlement Amount (RM) : 95

Products that can sell

All the products that sell online must be legally permitted to be sold and that must be comply the law. The seller must be responsible for all the products quality like defect, damaged and so on.


Grabs will remit to your bank account (7 working days) the sales proceeds after deducting Fees due and payable to us for offering the services to you.


The products listing online must have the right to use the advertising materials (photo, text and so on) when upload to Grabs website. The seller also need to responsible for the returns and product warranties after shipped.

Shipping Physical Deliverable (by seller)

The seller is in charge of their own fulfillment and shipping arrangement. The seller can add the shipping charges for local shipping.

  • The seller is responsible for all shipping arrangements once the order is confirmed with complete shipping address.
  • Grabs does not handle or guarantee the shipping, tracking, quality and condition of items or their delivery and shall not be responsible or liable for any damages or other problem resulting from shipping.
  • A tracking number is the great way to avoid disputes related to shipping. Grabs requires the seller to enter the tracking number once available at page order history. 
  • Order should be shipped to the correct address that provided by customer.

How To Cancel Our Relationship

Just drop an email to or contact the sales person.


CategoryProhibited Products
Tobacco and nicotine products
  1. Cigarettes 
  2. E-cigarettes 
  3. Tobacco or herb grinder
Pharmaceutical products
  1. Pharmaceutical products containing substances banned by the Ministry of Health
  2. Unregistered pharmaceutical products (where such products require registration)
Medical devices
  1. Unregistered medical devices
  1. Toys without Malaysian Conformity (MC) mark
  2. Realistic replicas of guns and accessories
  1. Real guns and accessories 
  2. Blaster guns and slingshots
  3. Knives longer than 7.6 cm (3 inches)
  4. Swords
Alcoholic drinksWine, beer, champagne and other spirits
Currency and bitcoin e-currency and bitcoin
FoodFoods claiming medical or health benefits not allowed by the Ministry of Health Malaysia
Products infringing a third party’s Intellectual Property Rights (IPR)Replicas, counterfeits or pirated versions of an original product
Adult productsAdult toys or lingerie which depict genitalia, use explicit language/content in product listing
Telecommunications equipmentNon-standard or non-certified telecommunications equipment, which not comply with Malaysian Communications and Multimedia Commission (MCMC)
Electric and electronics equipmentNon-standard or non-certified telecommunications equipment, which not comply with Malaysian Communications and Multimedia Commission (MCMC)
Halal productsNon-halal products or services which use the “halal” sign unlawfully
Financial productsProducts and services requiring licence from Bank Negara such as insurance, unit trust, stockbroking, FOREX trading and loans
Other items prohibited by law
  1. Uniforms of police and armed forces
  2. Items that promote violence, racism, hatred or offends religious beliefs
  3. Sales of low value mystery gift with high price